Industries
An AI front desk for hotels: takes the booking, then calls when the room is ready
Lumate, from lumate.io, is an AI front desk for hotels. It answers the reception phone, takes a booking in the guest's name, builds a room board for housekeeping, and when a room turns ready it phones the guest who is waiting for it to say they can check in.
The film
The Corvane Hotel is invented: forty-eight rooms in London. Helena, who runs it, asks Lumate for a room board. A guest calls the front desk, and later his room is ready.
What happens in the film
- 01
Builds the room board 0:05
Helena asks for a room board, and Lumate builds it for the forty-eight rooms.
- 02
Answers the front desk 0:14
A guest calls. Lumate says it is the hotel's AI assistant and that the call is recorded.
- 03
Takes the booking 0:29
He asks for a double room for tonight, two nights, arriving in about an hour. Lumate asks for the name and notes it: Martin Hale, from tonight.
- 04
Shows the room is still being cleaned 0:48
The board gives him a double that is still being cleaned. When housekeeping marks it ready, the tile turns green.
- 05
Calls the guest 0:56
Helena asks Lumate to let him know. Lumate calls Mr Hale to say that room 309 is ready and he can check in whenever he likes. He is round the corner and says twenty minutes.
What Lumate does here
It takes bookings at the front desk
Lumate answers as the hotel's assistant, asks for the guest's name and notes the stay. A collection in the app can be marked so callers may add a row, and Lumate says the details back first.
In the docs: Calls and voice, Chats, tasks and apps
The room board is an app made for your rooms
Apps come from a request in the chat. A board view groups cards by a choice field, and you drag a card from one column to the next; in the film the tile turns green when housekeeping marks the room ready. Automations can start a task or a notice when a record changes.
In the docs: Chats, tasks and apps
It calls when the owner or manager asks
Calls Lumate makes for you go out when the owner or an admin asks, naming the person to call. Lumate greets them as your assistant and gives your message, then tells you how it went in a few sentences.
In the docs: Calls and voice
It speaks the guest's language
Lumate opens a call in the language of the number's country, for example Turkish for a +90 number, and carries on in the guest's own language if they answer in another.
In the docs: Calls and voice
Reception on your PBX
With Lumate set up as an extension on your PBX, it can answer callers on that extension, take a message, put a caller through to a colleague who is free, and show the call in your inbox afterwards.
In the docs: Calls and voice, Phone systems
The data stays on your own machines
The board, the bookings and the transcripts live on your PC or server, and you use your own AI accounts.
In the docs: Install on Windows, Security and compliance
Transcript
Read the transcript of the film
Helena runs the Corvane Hotel, forty-eight rooms in London. She asks for a room board, and Lumate builds it. A guest calls the front desk. Lumate takes the booking.
Lumate: Hello, yes, this is the Corvane Hotel. I'm Lumate, the hotel's AI assistant, and this call is recorded. How can I help?
Martin: Hi! Have you got a double room for tonight, for two nights? I'll be there in about an hour.
Lumate: Mhm. Let me check that for you. Sure. May I have the guest name for the double room?
Martin: Martin Hale. H, A, L, E.
Lumate: That's noted, Martin Hale, for two nights starting tonight.
The board gives him a double that is still being cleaned. When housekeeping marks it ready, the tile turns green. Helena asks Lumate to let him know. Lumate calls him.
Lumate: Hello Mr. Hale, this is Lumate, Helena Ward's AI assistant, and this call is recorded. I'm just calling to let you know that your room, 309, is ready for you now, and you can check in whenever you like.
Martin: Oh, that's great news! I'm just round the corner. I'll be there in twenty minutes.
Lumate. Your company's AI team, at lumate.io.
Questions about Lumate for this business
Can an AI answer a hotel front-desk phone?
In the film it does. A guest rings the Corvane Hotel, Lumate answers as the hotel's AI assistant, tells him the call is recorded, asks for his name and notes a double room for two nights, starting tonight. A person can listen to a live call on the office line or through WhatsApp Web and take it over.
How does it handle a room that is still being cleaned?
The room board shows it. In the film the guest is given a double that is still being cleaned, and the tile turns green when housekeeping marks it ready.
Does it call the guest when the room is ready?
Yes, when the manager asks. In the film Helena asks Lumate to let him know, and Lumate calls Mr Hale to say room 309 is ready and he can check in whenever he likes. Calls like this go out when the owner or an admin asks.
Does it build a room status board?
Yes. In the film Helena asks for a room board and Lumate builds it for the hotel's forty-eight rooms. Each room is a tile that turns green when it is ready.
Does it work with our phone system?
Yes. Lumate registers as an extension on your company's PBX, for example 3CX or Asterisk, and the PBX sends calls to it and carries its outgoing calls. Calls can also go through WhatsApp Web from your office browser.