Industries
AI for schools and after-school classes: answers parents and enrols the child
Lumate, from lumate.io, is an AI assistant for schools and after-school classes. It answers parents' calls, checks the class for a free place, enrols the child when the parent agrees, and when a class is full it phones the teacher you name to ask about a second group, which then appears on your board.
The film
Fenmore Academy is an invented after-school academy. Its owner, Anna, asks Lumate for an app. A parent calls about a Saturday coding class, and the class fills.
What happens in the film
- 01
Builds the enrolment app 0:04
Anna runs classes for children after school. She asks for an app, and Lumate builds it with a board for the classes.
- 02
Answers the parent 0:11
A parent calls. Lumate says it is Fenmore Academy's AI assistant and that the call is recorded.
- 03
Finds a place 0:25
Her son is ten and would love to learn coding. Lumate checks and finds one place left in Saturday Coding Beginners at 10, for ages nine to twelve.
- 04
Enrols the child 0:42
She gives his name, Leo Dunn, and Lumate enrols him and says it back: Leo Dunn, Coding Beginners, Saturday at 10.
- 05
Asks the teacher for a second group 0:50
The class is full and more parents are asking, so Anna asks Lumate to open a second group. Lumate calls the teacher, Joy, and asks whether she could teach one at noon on Saturdays for 90 minutes, up to eight children.
- 06
Opens the new class 1:19
Joy says yes, and the new class appears on the board, next to the full one.
What Lumate does here
A parent's call ends with a place booked
Lumate says the details back before it acts on them, then adds the enrolment as a row in the app, in the fields you allowed callers to fill, using the caller's own number where the app asks for it.
In the docs: Calls and voice, Chats, tasks and apps
It phones the teacher when you ask
The owner or an admin names who to call and what to ask. Lumate greets them as your assistant, asks your question, and never hands them to anyone: if they want you, it says you will call back.
In the docs: Calls and voice
The board is built for your classes
Lumate asks what the app is for, shows its collections and fields, and an owner or admin publishes it. A board view groups cards by a choice field, and automations can send a notice when a record changes.
In the docs: Chats, tasks and apps
It can answer parents on WhatsApp
With replies switched on, Lumate answers parents who wrote first, says it is an AI assistant, adds a row where an app takes rows from callers, and tells your managers when a parent asks for a person. It writes drafts instead if you leave that off.
In the docs: WhatsApp
Parents' details stay with you
Parents' details are kept on your own PC or server, not with OXS. Fields marked sensitive show only to owners and admins.
In the docs: Security and compliance, Chats, tasks and apps
It speaks the parent's language
Lumate answers in the caller's language, and a call to a +90 number opens in Turkish.
In the docs: Calls and voice
Transcript
Read the transcript of the film
Anna runs Fenmore Academy, classes for children after school. She asks for an app, and Lumate builds it. A parent calls. Lumate finds a place, and enrols her son.
Lumate: Yes! I'm Fenmore Academy's AI assistant, and this call is recorded. How can I help today?
Rachel: Hi! My son is ten, and he'd love to learn coding. Is there a place in your Saturday coding class?
Lumate: Ah. That's so nice. I'll check that for you. There is one place left in our Saturday Coding Beginners at 10, for ages 9 to 12. Would you like to enrol your son?
Rachel: He's Leo Dunn, and I'm Rachel, his mum.
Lumate: Alright, enrolling him now. That's all set. Leo Dunn is enrolled in Coding Beginners on Saturday at 10.
Anna asks Lumate to open a second group. Lumate calls the teacher.
Lumate: Hi Joy, this is Lumate, Anna Kowalski's AI assistant. Just to let you know, this call is recorded. Anna asked me to check with you, our Saturday coding beginners class, ages nine to twelve at 10 in room one is full and more parents are asking. Could you teach a second group at noon on Saturdays, 90 minutes in room one for up to 8 kids?
Joy: Saturday at twelve? Yes, I can do that.
She says yes, and the new class appears on the board, next to the full one.
Lumate. Your company's AI team, at lumate.io.
Questions about Lumate for this business
Can an AI answer parent calls and enrol a child?
In the film it does. A parent asks about a Saturday coding class for her ten-year-old, Lumate finds the last place, takes the child's name and enrols him, then says the enrolment back. It opens as the academy's AI assistant and says the call is recorded.
What happens when a class is full?
In the film the class fills with that enrolment and more parents are asking. The owner then asks Lumate to open a second group, and Lumate phones the teacher to ask. This is a call the owner asks for; an agent does not decide it on its own.
Can it call a teacher to open a second group?
Yes. In the film Lumate calls the teacher, Joy, and asks whether she could teach a second Saturday group at noon for 90 minutes, up to eight children. She says yes, and the new class appears on the board next to the full one.
Does it build the enrolment board?
Yes. In the film Anna asks for an app and Lumate builds it. A new class appears on its board next to the full one. An owner or admin publishes an app before it shows in the menu.
Where is parent data kept?
On your own Windows PC or server. What a task needs goes to the AI services you connect. OXS receives update checks and, with licences, counts only, never what a parent said or wrote.
Does it work with our phone system?
Yes. Lumate registers as an extension on your company's PBX, for example 3CX or Asterisk. Calls can also go through WhatsApp Web from your office browser.